Shipping and payment

Where we deliver

Shipping is free to Austria, Belgium, Bulgaria, Denmark, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, the Netherlands, Portugal, Spain and Sweden. Delivery to Ireland, Italy, Finland and Norway is charged; you will see the amount at checkout before you pay.

Within the EU, import duties and taxes are already included in the price – you pay nothing extra on delivery.

How long delivery takes

Delivery usually takes 5–20 working days from your order, including processing and transport. Weekends and public holidays are not counted.

Once your order ships, we'll email you a tracking number. If it hasn't arrived within this time, write to info@freshpaw.cz with your order number. If a parcel is lost or damaged in transit, we'll sort it out with the carrier for you.

Address and contact

Enter your full delivery address, email and phone number at checkout. You'll see the final amount before you place the order.

Payment

You pay when you order: by card, Google Pay, Apple Pay or Klarna. Cash on delivery is only available in Czechia and Slovakia. For deliveries to Norway, the carrier may charge import VAT and fees on delivery.

Seller: Jan Světinský, IČO (Czech company ID) 17309778, Bezručova 4201, 430 03 Chomutov, Czech Republic. Email: info@freshpaw.cz. Phone: +420 776 497 222.